Customer Supports

We always believe to give best Customer Satisfaction

  • The customer shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services.
  • The Customer agrees and acknowledges that the use of the services offered by Kota Cab is at the sole risk of the Customer and that Kota Cab disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, Kota Cab makes no representation or warranty that:a. the service will meet your requirements;b. the service will be uninterrupted, timely, secure, or error-free.
  • Kota Cab shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Kota Cab or due to the failure of Kota Cab to provide services to the Customer for any reason whatsoever including but not limited to the Customer’s non-compliance with the services’ recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Kota Cab or any person or any organization involved in the above mentioned systems.
  • Kota Cab Pvt. Ltd. does not warrant that this site, its servers, or e-mail sent from Kota Cab are free of viruses or other harmful components.
  • Kota Cab will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • There shall be charges extra for far locations & toll charges as well.
  • Any passenger if misses the train or flight or may be bus we are not liable for any compensation. He or she shall make an alternate arrangement if the cab has not reached due to any reason.
  • The Customer shall indemnify Kota Cab from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Kota Cab may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.
  • Kota Cab is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
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